Cell C for yourself - Who Me?
<p>I contacted Cell C on 10 July with regards to very bad reception/connection in my home area. Now let me explain, I live in a normal neighbourhood, not on a farm or in the boendoes, so one would think that there should be receiption. Well wrong. I have spoken to the call sentre agents, to the technical team and to there network team. I have been told that there are planned erections of towers, but no one can tell me when, I have been told to cancel my contract, I have been told that they would phone me many times. The only time I hear from Cell C is whn I phone them back to find out what is going on. Now my complaint is this. I understand that I fall inbetween 2 towers hence the choppy connection. I understand there are plans to fix this eventually. But in the intrim I do not get what I pay for. I have been a client of Cell C's from 2003, that is 14 years, never have had issue, now that I have one, it seems that they are unwilling to sort it out. I need Cell C to give client service. If they resolve my issue, then all the cell c customers in the area will benifit.</p>
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
I received a call from the call centre to inform me that the network departmemt will phone me back on Friday, still have not received a call from them, I also enquired about a possible booster installed to bridge the issue, but im told that i might not qualify. What concerns me is that if every small client do not qualify then you would not have any clients left at the end of the day. I need this issue resolved
I received a call from the call centre to inform me that the network departmemt will phone me back on Friday, still have not received a call from them, I also enquired about a possible booster installed to bridge the issue, but im told that i might not qualify. What concerns me is that if every small client do not qualify then you would not have any clients left at the end of the day. I need this issue resolved
A follow up request has been sent and feedback will provided as soon as possible.
Regards
Cell C | DA
A follow up request has been sent and feedback will provided as soon as possible.
Regards
Cell C | DA
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Thank you for the call back and providing feedback. The issue has not been sorted yet, but we are making headway with a possible, hopefully final solution to the issues. Hoefully I can come back in a weeks time and change my experience from very bad to excellent.
Thank you for the call back and providing feedback. The issue has not been sorted yet, but we are making headway with a possible, hopefully final solution to the issues. Hoefully I can come back in a weeks time and change my experience from very bad to excellent.