CELL C FOR YOURSELF! THE POWER IS NOT IN OUR HANDS!!!!!

Here we go again!

My husband (Account holder) contacted CellC on 11/04/2019 stating that we are unable to connect to the WI-FI, troubleshooting steps were done still NOTHING! I then called Friday 12/04/2019, troubleshooting steps were done then, later on, I was advised that Vumatel was doing a service upgrade and so a ticket cant be logged.

Saturday I called again the same process then eventually a ticket was logged *** I was advised that the second line support will be in contact with me in two days NOT working days NO CALL BACK! My husband called yesterday the customer service agent was unable to pick up the ref number and advised that a call needs to be logged via email which he did. STILL NO CALL BACK my husband had to call again today to check progress, the same process was done troubleshooting and was advised that someone will be in contact with him within an hour TICK TOCK...... we are still waiting four hours later......

We have had the same issue last year December, it took YOU GUYS (CellC)more than a week to resolve the issue. I don't understand why you only attend to me with an action when I put you on hellopeter, shouldn't you provide the same quality of service regardless.

I HAVE HAD ENOUGH!!!! IT'S time to change to another ISP!