Cell C for yourself how inefficient you are

I lost my cellphone, phoned in to the cellc call centre to get the phone blacklisted and get the ITC number so I can open a case at the police, SAPS refuse to open a case without the IMEI and ITC number. The ITC number apparently gets generated during the blacklisting process. The cellc call centre agent told me that they cant blacklist my phone as their system is generating an error. The agent told me that in this case it needs to be handled by the blacklisting department which will take 48 hours, (that excludes weekends). Obviously annoyed with the inefficiency of the \system\" that cant generate the ITC number I need to get the case number and claims started, I asked if they can send me a letter to prove that I have done what is expected of me to try and get the phone blacklisted, which date and time I phoned in, and that they are causing a delay in the process, because they could not generate the ITC number. The agent told me that they will send me a reference number, on the borrowed phone I used to call in and also send it to my email address. I am still waiting. This is poor service and I am sorry I ever signed up with CellC."