Cell C for yourself all the BS!!
Once again receiving terrible service from cell c direct. After waiting more than 2 weeks for delivery of a cell phone contract.
I eventually received it yesterday, after using the phone for literally less than 12 hours I realised that this was not going to work for me as many of the apps I need are not available on this Huawei device.
I then called up their cancellation department who made arrangements to collect the phone from me, but are now refusing to cancel the contract. I’ve literally notified them within less than 12 hours that I’m not happy with it and they want to force me into a 24 month contract for a phone I am not happy with.
I do have an existing contract with cell c and didn’t need this additional one I only took it in order to get the phone. So now they’re accepting the phone being returned but expect me to pay for a contract that I should use how ? On my landline phone ?
Consumer protection act clearly states that I’m able to return and goods or services I am not happy with.
Please cell c get your act together and stop forcing people into business with you !!!
And how can I not return a product I am not fully happy with ? That’s completely against CPA! I had it for less than 12 hours I probably used it for an hour in total !
I’m ok with being billed for what we few rands worth of data I may have used but I do not want this contract !!
And how can I not return a product I am not fully happy with ? That’s completely against CPA! I had it for less than 12 hours I probably used it for an hour in total !
I’m ok with being billed for what we few rands worth of data I may have used but I do not want this contract !!
It’s now 15:11 and still no one has had the decent to contact me. During the conversation with Katherine I told her that this is exactly what I was afraid of as this has happened before on more than one occasion. Cell C has no clue on how to treat customers or stick to their promises!
Apparently you don’t get a reference for your call and “they simply give you their word for it”. I guess their word doesn’t mean a thing !!!
It’s now 15:11 and still no one has had the decent to contact me. During the conversation with Katherine I told her that this is exactly what I was afraid of as this has happened before on more than one occasion. Cell C has no clue on how to treat customers or stick to their promises!
Apparently you don’t get a reference for your call and “they simply give you their word for it”. I guess their word doesn’t mean a thing !!!