Cell c for yourself

Item: Cell C
Rating: 1
Author: Clare S

C- Fibre:I have been trying to change address since December 15. After calling twice a day and having assurances made that my case is escalated, I now find out the back office team is on leave till January 7. So this means I am paying for a service that I will not have used for a month. Not one consultant told me there is no one to change my address. I should have trusted my first instinct and used another provider.

Helpful (0)

Replies (3)

Cell C's replyOfficial

28 Dec 2018, 07:46

Apologies for the inconvenience caused by this. Your reference number indicates that your query has been escalated to management for the Fibre team. We will follow up and provide you with feedback as soon as possible.

Regards
Cell C | DA

Best regards,

Cell C's reply28 Dec 2018, 07:46

Official

Best regards,

Clare S's updateReviewer Update

28 Dec 2018, 10:19

It is still unacceptable that I have been calling twice a day, every day and nothing has been done. How is it that not one person could login and change an address after 2weeks? Why am I paying for a service that cannot be utilized due to the providers lack of planning?

Clare S's update28 Dec 2018, 10:19

Reviewer Update

Cell C's replyOfficial

07 Jan 2019, 08:03

Theodorah confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.

Regards
Cell C | PN

Best regards,

Cell C's reply07 Jan 2019, 08:03

Official

Theodorah confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.

Regards
Cell C | PN

Best regards,

Cell c for yourself

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