1 reviews | Active since Jan 2017

06 Jan 2017, 17:23

Cell C FOR YOURSELF

<p>I have been a Cell C contract client for a number of years. For the past +- 3 mnths my services have been suspended due to an outstanding balance. I then go to the Cell C store,who sends me to the bank for a statement......i then take bank statement back to store,who sends it to HQ to verify my payment. After 1/2 days my services restart. No apology, no plants, nothing until my services are stopped again like it did yesterday. I again spent time with a consultant on telephone....she logged a case......checked that my monies were received early in December and she found where mistake was made on accounts department side. Now we wait.....services will probably resume tomorrow with no apology etc from them. I HAVE HAD IT WITH CELL C. PLSE HELP</p>

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Replies (1)
Cell C
Cell C's reply09 Jan 2017, 08:28
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Best regards,