NP
Nombulelo P
1 reviews | Active since Dec 2018
27 Dec 2018, 14:17
Cell C for THEMSELVES!!!!!!
We have had no internet connection this was escalated since the 13th of December 2018 to date (Reference number: CF031523), troubleshooting was done with Multiple Service Agents however still no resolution and feedback! The ticket was logged as critical it even exceeded the turn around times nothing has been done still!
The service is appalling there is no sense of urgency!!! I was kept on hold for long, agents trying to figure out what's happening with my query and the wait was ridiculous!!!!
My husband works from home he is losing money as there's no internet connection, schools are closed my child cant download his cartoons!
We are paying for a service that doesn't ****EN help!!!!! WHAT'S THE POINT OF OFFERING A SERVICE THAT YOU CANT SUPPORT?
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
27 Dec 2018, 14:30Apologies for any inconvenience caused by this. We will follow up with the Fibre Support team and provide feedback as soon as possible.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
Cell C's reply27 Dec 2018, 14:30
Official
Apologies for any inconvenience caused by this. We will follow up with the Fibre Support team and provide feedback as soon as possible.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
27 Dec 2018, 15:49 Thabisile attempted to reach you, with no success. Please refer to the email sent to you.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
Cell C's reply27 Dec 2018, 15:49
Official
Thabisile attempted to reach you, with no success. Please refer to the email sent to you.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
NP
Nombulelo P's updateReviewer Update
28 Dec 2018, 21:04Thanks to a highly s****ed gentleman Wynand de Jonge who assisted to resolve my issue!!! Outstanding service Wynand! Efficient and Professional:)
NP
Nombulelo P's update28 Dec 2018, 21:04
Reviewer Update
Thanks to a highly s****ed gentleman Wynand de Jonge who assisted to resolve my issue!!! Outstanding service Wynand! Efficient and Professional:)
Cell C's replyOfficial
08 Jan 2019, 15:35Thank you for providing us with feedback and we are so happy with the way Wynand assisted you.
Have a lovely day further.
Regards
Cell C | PN
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Jan 2019, 15:35
Official
Thank you for providing us with feedback and we are so happy with the way Wynand assisted you.
Have a lovely day further.
Regards
Cell C | PN
Have a lovely day further.
Regards
Cell C | PN
Best regards,