Cell C for THEMSELVES

<p>Ever since I took a contract from Cell C, I've never been happy with their service. Firstly my debit order for my phone insurance was cancelled. When I made follow ups, I was always told that they received the installment and the insurance was active. I knew that was not so and kept calling their customer care and their insurance line and would be on hold for up to 45 mins one time. I went to one of their offices in Polokwane, Market Street and the consultants themselves would tell me that the department I'm holding for is always busy and that they couldn't help me. I sent emails but none were ever responded to. I gave up on their insurance and continued with my account. One day my phone stopped working, I sent the phone to the office again at Market Street and was told their system was offline and they couldn't help me cause they have to print something for me. They told me to go back on Thursday. When I went back to their offices, their system was still offline. I went to S different office at Savannah Complex and was assisted. When my phone was returned, after 4 weeks, my phone was not fixed and I wasn't told why. I had to make follow ups again and was sent from pillar to post. I sent emails and again got no response. It's only one day when I asked what BER meant that I was told that for Cell C to fix my phone, it would cost more than the phone itself. My question was, why didn't they just say so in the first place? I sent my phone to Chinese shop and it was fixed the same day :( </p> <p>I spent 4 weeks without a phone for something that could have been fixed in a day. </p> <p>I decided to close my account. While I was at the bank applying for a loan I called Cell C requesting the settlement amount and it was explained to me that I would pay the balance and the same month end, the last debit order would go through. I was also told that I have to call back after I paid the settlement amount so that they can cancel the account. I did exactly that and at the month end when I realised that their last debit order was not deducted, I called Cell C and their agent said my account has been paid in full and that there is nothing left for me to pay. I requested a paid up letter and even sent another email, of course, because it's Cell C, I still haven't received anything till today. I called again the last time requested them to cancel my contract and send me the paid up letter, the agent, who was also very rude said Cell C would get back to me. He switched my account from contract to prepaid and I received an sms. I thought all was right with the world again until last night, 2 months after I've closed my account, a debit order of R499 was sent to my account for Cell C SP. I called Cell C, was again sent from one department to the other, only to be told my account only closed the month after I made payment and that the amount deducted was for 2 months invoice. </p> <p>I'm so sick and tired of this company and regret ever being associated with them. I sent and email to their complaints department and till today, I haven't heard anything from them. </p> <p> </p> <p>I would advise people to not get any contracts with them, Cell C has proved to me that they are a company that looks out for themselves and do not have their customers interest at heart. </p> <p> </p> <p>Cell C for themselves!!!!!</p> <p> </p>