Cell C for themselves

My Cellphone contract was due to expire on the 28th of February 2023 Cell C customer called me in this regard and offered me some options. After deciding on the Pinnacle 2 plan, for 24 months on the Samsung A53 cellphone. The Call Center said I would receive the phone on Friday, 3rd of March 2023. I never received it. After contacting they said they will track the delivery and contact me. It never happened. Then they called me yesterday Monday the 6th of March 2023, asking me whether I'm happy with my upgrade I informed them that I haven't received anything yet so how can they ask me a question like that. The consultant told me that she will follow up for me. She called me back to say, that there are no stock of the A53. A special they are running that started this month no stock. Then the wanted to offer me the A33 which I didn't want or the A73 for a lesser package over 3 years not 2. When I asked when they will receive stock. The lady said they don't know. This is pathetic. Trying to bulky people into a contract and not even giving them what you offer them. Their solution is to rather put me on prepaid to keep my phone number because they have nothing they can offer me.