SA
Saville A
1 reviews | Active since Jun 2020
03 Aug 2020, 08:31
Cell C for theirselves Pathetic Service
I have been trying to resolve an upgrade that I have not requested to my contract but cell c service agent has no answers. Then they downgrade grade my contract to pre paid to cover their tracks. I have more that 7 reference numbers but still no one is resolving my issues. Pathetic provider and service. If they cant even offer a great service from their offices then just imagine the **** service they offering while working remotely
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Aug 2020, 08:48Good day Saville
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
Cell C's reply03 Aug 2020, 08:48
Official
Good day Saville
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
We regret to hear of the unpleasant customer experience you have received with Cell C.
Our team will investigate and contact you for assistance.
^YM
SA
Saville A's updateReviewer Update
03 Aug 2020, 09:05This response just received is the same responses I have been receiving via email and sms for over a week now.
SA
Saville A's update03 Aug 2020, 09:05
Reviewer Update
This response just received is the same responses I have been receiving via email and sms for over a week now.
SA
Saville A's updateReviewer Update
03 Aug 2020, 09:12Hows this for a pathetic service, just another reference number to add to the list below for the same issue that they cannot resolve. But they call me constantly to sell me more of their products.
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Saville A's update03 Aug 2020, 09:12
Reviewer Update
Hows this for a pathetic service, just another reference number to add to the list below for the same issue that they cannot resolve. But they call me constantly to sell me more of their products.
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SA
Saville A's updateReviewer Update
03 Aug 2020, 09:35The joke continue.... I received the below now instead of assistance ,
At Cell C, we are committed to providing you with excellent customer service, and we rely on your feedback to continuously improve. We would like to find out more about your recent interaction with our Email Contact Centre. Please take a few moments to complete our brief survey - your participation is of great value to us. Please click here to participate. Regards, Cell C
At Cell C, we are committed to providing you with excellent customer service, and we rely on your feedback to continuously improve. We would like to find out more about your recent interaction with our Email Contact Centre. Please take a few moments to complete our brief survey - your participation is of great value to us. Please click here to participate. Regards, Cell C
SA
Saville A's update03 Aug 2020, 09:35
Reviewer Update
The joke continue.... I received the below now instead of assistance ,
At Cell C, we are committed to providing you with excellent customer service, and we rely on your feedback to continuously improve. We would like to find out more about your recent interaction with our Email Contact Centre. Please take a few moments to complete our brief survey - your participation is of great value to us. Please click here to participate. Regards, Cell C
At Cell C, we are committed to providing you with excellent customer service, and we rely on your feedback to continuously improve. We would like to find out more about your recent interaction with our Email Contact Centre. Please take a few moments to complete our brief survey - your participation is of great value to us. Please click here to participate. Regards, Cell C
SA
Saville A's updateReviewer Update
04 Aug 2020, 17:02Another 3 reference numbers later, then I get a call from M. MO***ENG. saying he will be dealing with it and will get back to me. More than 24 hrs later absolutely no update or resolution.
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Saville A's update04 Aug 2020, 17:02
Reviewer Update
Another 3 reference numbers later, then I get a call from M. MO***ENG. saying he will be dealing with it and will get back to me. More than 24 hrs later absolutely no update or resolution.
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SA
Saville A's updateReviewer Update
18 Sept 2020, 22:06CEllC, STAFF AND CEO doesn't care about their customers. They should rather close down.
Pathetic service, They cannot resolve any queries, they cannot access their own reference numbers, they don't know themselves what going on in CELLC.
I have been trying to resolve issues with my cellc account for more than a month now. I have received so many reference number but no one called or resolved anything.
I have sent so many emails to CELLC and the CELLC CEO but now one bothered. The CEO doesn't even care.
Even after speaking to M Mo***eng at CELLC who guaranteed he would resolve my issues and he would be chatting to me until its resolved just didn't bother. He vanished and ignored all my calls and mu emails. (***)
After numerous calls and numerous email my month to month account has still not been cancelled even though cellc said it would be cancelled. I rather get told now that my lines are suspended even though its now a prepaid account and i have been buying airtime. I get told that in order to get my lines working I need to pay R489 for a service I will not receive and then they will cancel my month to month contract again even though its prepaid.
Below is 9 reference numbers and nothing has been resolved. Its a pity I cannot upload all the emails her , including the emails where the CEO is copied in for everyone to see how cellc operates.
1. ***
2. ***
3. ***
4. ***
5. ***
6. ***
7. ***
8. ***
9. ***
Pathetic service, They cannot resolve any queries, they cannot access their own reference numbers, they don't know themselves what going on in CELLC.
I have been trying to resolve issues with my cellc account for more than a month now. I have received so many reference number but no one called or resolved anything.
I have sent so many emails to CELLC and the CELLC CEO but now one bothered. The CEO doesn't even care.
Even after speaking to M Mo***eng at CELLC who guaranteed he would resolve my issues and he would be chatting to me until its resolved just didn't bother. He vanished and ignored all my calls and mu emails. (***)
After numerous calls and numerous email my month to month account has still not been cancelled even though cellc said it would be cancelled. I rather get told now that my lines are suspended even though its now a prepaid account and i have been buying airtime. I get told that in order to get my lines working I need to pay R489 for a service I will not receive and then they will cancel my month to month contract again even though its prepaid.
Below is 9 reference numbers and nothing has been resolved. Its a pity I cannot upload all the emails her , including the emails where the CEO is copied in for everyone to see how cellc operates.
1. ***
2. ***
3. ***
4. ***
5. ***
6. ***
7. ***
8. ***
9. ***
SA
Saville A's update18 Sept 2020, 22:06
Reviewer Update
CEllC, STAFF AND CEO doesn't care about their customers. They should rather close down.
Pathetic service, They cannot resolve any queries, they cannot access their own reference numbers, they don't know themselves what going on in CELLC.
I have been trying to resolve issues with my cellc account for more than a month now. I have received so many reference number but no one called or resolved anything.
I have sent so many emails to CELLC and the CELLC CEO but now one bothered. The CEO doesn't even care.
Even after speaking to M Mo***eng at CELLC who guaranteed he would resolve my issues and he would be chatting to me until its resolved just didn't bother. He vanished and ignored all my calls and mu emails. (***)
After numerous calls and numerous email my month to month account has still not been cancelled even though cellc said it would be cancelled. I rather get told now that my lines are suspended even though its now a prepaid account and i have been buying airtime. I get told that in order to get my lines working I need to pay R489 for a service I will not receive and then they will cancel my month to month contract again even though its prepaid.
Below is 9 reference numbers and nothing has been resolved. Its a pity I cannot upload all the emails her , including the emails where the CEO is copied in for everyone to see how cellc operates.
1. ***
2. ***
3. ***
4. ***
5. ***
6. ***
7. ***
8. ***
9. ***
Pathetic service, They cannot resolve any queries, they cannot access their own reference numbers, they don't know themselves what going on in CELLC.
I have been trying to resolve issues with my cellc account for more than a month now. I have received so many reference number but no one called or resolved anything.
I have sent so many emails to CELLC and the CELLC CEO but now one bothered. The CEO doesn't even care.
Even after speaking to M Mo***eng at CELLC who guaranteed he would resolve my issues and he would be chatting to me until its resolved just didn't bother. He vanished and ignored all my calls and mu emails. (***)
After numerous calls and numerous email my month to month account has still not been cancelled even though cellc said it would be cancelled. I rather get told now that my lines are suspended even though its now a prepaid account and i have been buying airtime. I get told that in order to get my lines working I need to pay R489 for a service I will not receive and then they will cancel my month to month contract again even though its prepaid.
Below is 9 reference numbers and nothing has been resolved. Its a pity I cannot upload all the emails her , including the emails where the CEO is copied in for everyone to see how cellc operates.
1. ***
2. ***
3. ***
4. ***
5. ***
6. ***
7. ***
8. ***
9. ***