CP
Clinton P

1 reviews | Active since Sept 2013

13 Nov 2019, 13:40

cell c for our-self only

I don't see why I have too I called in once.you guys remind us of calls being recorded. Listen too it. out of our busy lives we must call and we must email it's your mistake you call us when there is something wrong. we are your customers. email and call after your theft of people airtime. We buy data and then there's no network. you must be joking try it again I'll Hellopeter you, ombudsman you, social media you. Steel again and blame it on a system or 3rd party services that I had nothing to do with that was active the same day my airtime got ****** and put a face of a celebrity in front of it. I have been taking snap shots of how my airtime goes and data. I'll post it all online. With your old dirty ***** lines you have every time we call( "background data""third-party services""this and that") never benefiting the customer that bought there's products airtime and bundles when they call in with this problems and say it's isn't so that it's theft taking something that does not. Steeling something that does not belong to you is theft you have been doing it for year's to customer there is no honor in that. Were you not taught that at school?, at home?, in church?. I have been a prepaid customer since 2001.please don't talk to me like I came out of the north pole fresh from Santa Claus's closet. Not knowing what this stupid thing a cellphone is. Remind yourself how important your millions of prepaid customers are. Do your job like I do mine to buy cellphones, airtime and data. You not the reason why the world revolves I'll be happy to go back to landlines at-least there was honor and honesty and trust. And you'll just continue cause you know people know what you doing is wrong but your defense the brush off technique won't last long and your different department technique won't last to con and confuse customers. I'm not a confused person your ideology that you have towards customers is nothing than too blind side the true. That customers should marvel at the network. For another example a number that expires after six month with no use and recycled to a new customer how many important calls have that person missed a sim card that was purchased under a fica registration has a expired. 5 to 10 year's and remain under that fica registration don't you think that creates ***** is that not theft. if another person has that same number calls it after a year and get a answer from a unknown person is that not problematic? Your greed has not allowed you to think.

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Replies (4)
Cell C
Cell C's reply13 Nov 2019, 14:28
Official
Good day Clinton 

We understand your frustrations however the issues you have raised here are beyond our control. Third party content services do not belong to Cell C. The deactivation of un-used SIM cards comes from ICASA.

The investigation into how and when the service started would have to be referred to WASPA. All issues are address by this body, from the investigation to the issue of refunding. 

Please use the below link to access their contact details. 

https://waspa.org.za/contact/.

Cell C is obliged in terms of the numbering regulations as issued by the Independent Communications Authority of South Africa (Icasa) to ensure that it utilises the numbers allocated to it in an efficient manner. As a result of this legal obligation‚ we recycle numbers should a subscriber not show any activity on his number for a period of 90 days‚

^SM



Best regards,

CP
Clinton P's update14 Nov 2019, 10:10
Reviewer Update
okay let me understand this a product purchased expires in 90 days if its not active correct and third party services its magic money to who ever it goes too
CP
Clinton P's update14 Nov 2019, 10:12
Reviewer Update
you need to rethink your strategy one or two numbers per person lost or ******.
CP
Clinton P's update25 Nov 2019, 11:40
Reviewer Update
i am a cell c customer to redirect and refer me its absolutely nonsense. you contact them at the following web address https://waspa.org.za/contact/

thank you:)