Cell C. For how much longer do we need to tolerate you??

So here we go. I suppose I am just another frustrated and upset Customer who has experienced “shocking” service from Cell C. Long story short, Cell C and there “ever efficient” Customer Service department have suspended 4 of the 5 contracts I have as they cannot find a payment of over 5k that was made on the 22 February 2024. I have now just been told that they seem to have found the payment and we now have to wait for it to be “allocated” So all the while our phones remain suspended until we hopefully find an enthusiastic employee, who might if we lucky take their “Customer’s” concerns seriously and attend to them.

The internet is riddled with complaints about Cell C. I challenge you type in “Cell C” and the word “service” and see what you get. We seem to all be speaking the same language and yet once again Cell C unenthusiastically seems to somehow dodge the bullet.

My real question is “for how long?” Is this shocking service from Cell C going to be tolerated? Yes I am sure that at some point they will make an attempt to respond to this complaint. It will probably be one of those standard automated messages that say “ we take note of your complaint and we will make contact with you shortly… blah, blah”

Unfortunately it seems that only when you take some drastic action, like letting the public know how “shocking” Cell C service is on a bill board. That you get to bypass the Numerous unenthusiastic departments that are run by “pathetic” employees who are actually paid a salary to deliver this level of service. Then and only then can we keep our fingers crossed that we may just be able to get a response from somebody in Management.

The problem is that people, like myself will express our dissatisfaction on a platform such as this and then hope, that we have created enough “noise” to get some level of response, that could assist in expediting the process so that your complaint, that should have been resolved through the normal “Customer Service” channels, now gets some attention and hopefully gets resolved.

I am going to let people know of my experience and how we have been treated, and I will do that by any means possible. Yes this might now sound like some “vendetta” or “Crusade”. As a consumer now, parting with your hard earned money is something that needs to be well budgeted, weighed up and to a certain degree well researched. If you’re looking for a Cellular service provider, Cell C IS NOT!!! where you want to be spending your money.

Don’t just take my word for it. Search the internet reach out to the numerous, disgruntled “Customers” let them give you a perspective.

As for me, Cell C you now lose a Customer for life. “Not sure which one of ours is going to last longer??” Yes I know it’s only 4 contracts, but I believe every Consumer has the right to choose, and does not have to tolerate “shocking” service offered by “unenthusiastic” departments, who are run by “pathetic” employees who have given themselves to the arrogant culture of your Company.

So I ask again: “FOR HOW MUCH LONGER CELL C, ARE YOU GOING TO BE TOLERATED ??”

PS. I had to give a rating of one star as there was nothing less than that!!!