CELL C FOR COMPLAINT

<p>Dear Cell C,<br /> <br />I AM NOT A HAPPY CLIENT!<br /> <br />Your Pinelands franchise is ***********, clueless and downright in dire need of guidance and training.<br /> <br />In the first week of April I picked up a sales brochure which had a special in it - this special was for - a LTE wifi router plus 5GB day 15GB night for R99.<br /> <br />I went instore in Pinelands Howard Centre and asked to be migrated to this package. The sales person - David checked on the computer to see that I have TWO data contracts with you - one for 5/15 @ R199 and another 1/2 @ R79. He called in to initiate the migration. I answered security questions, told them to end the two contracts and migrate them to the new available package. I was told that they had to put a request in and could come the next day to complete the offer. I returned the next day to complete the transaction only to be told that the LTE routers were not available and they would substitute this with a 3G ****le. I agreed and when we checked on the system, the migration was not actioned. We called in again and after the security questions was told that this would be actioned. I returned a few days later to complete the transaction and was told that the routers were now on backorder.<br /> <br />I then went to the Cell C store at N1 City to complete the transaction and was told that they too had no routers.<br /> <br />I went the next week (week2) to Cell C in Canal Walk to be told that they too were waiting on routers.<br /> <br />A few days later I returned to Cell C Pinelands to be told that the routers had come in but were issued out to people on a waiting list. I asked why was I not contacted only to be told that I did not answer my phone. I do have voicemail on my phone and NO message was left. I was told that another batch was to be delved later in that week (week 2) or in the next week (week 3).<br /> <br />I waited for a call to no avail. When I returned to the store (week 3) I was told that again the routers had come in and were again issued out to those on the waiting list. I was told that I was on the top of the next list.<br /> <br />I waited a few days (week 4) and returned to the Pinelands store to be told that David was not in and he will contact me later that week when he returned. This did not happen.<br /> <br />May started (week 5) and I returned to the store to be told that David has a list, I am on that and he will be in later in that week to sol=rt out the backlog. The following week (week 6) I was away, on my return I went to the Pinelands store to be told that David is no longer working there and has returned to Headoffice. I asked who has now taken over and they said I need to contact David as he will be able to complete my order. I got his phone number and tried to get hold of him. Eventually after blocking my number he answered and I was told that he was driving to Pinelands and will call me back. <br /> <br />I went back to the store and was told that I missed him and he was the person to talk to. On my next attempt to contact him I was told that he had left the list at the store and they will be able to sort it out as he is no longer at the store. Well (week 7) NO ONE has a cooking clue as to what I am talking about and they now tell me that the special offer was discontinued.<br /> <br />No my understanding is this - I am now sitting TWO months later and CELL C has NOT migrated me as I requested. I am being shoved from pillar to post and now am told that there is nothing one can do as the special offer is discontinued and Cell C is no longer honouring those applications.<br /> <br />IS THIS REALLY HOW BUSINESS IS DONE CELL C?<br /> <br />Not ONE of your avenues for help are able to do that - help.<br /> <br />I REQUESTED THE MIGRATION TO THE NEW PACKAGE OFFER IN THE TIME WHEN IT WAS RUNNING.<br /> <br />I DO NOT SEE HOW YOUR INABILITY TO SUPPLY THE ROUTERS IS MY PROBLEM.<br /> <br />I DO NOT UNDERSTAND HOW A OFFER IS MADE PUBLIC IF THE ANTICIPATED RESPONSE CAN NOT BE CATERED TO.<br /> <br />I WANT MT MIGRATION REQUEST TO BE HONOURED AND INITIATED.<br /> <br />I WANT A RESPONSE THAT IS SATISFACTORY FROM SOMEONE WHO IS ABLE TO MAKE EDUCATED DECISIONS><br /> <br />I await your reply.</p>