MP
Marcel P
1 reviews | Active since Sept 2020
16 Sept 2020, 21:48
Cell C Flaunting CPA Requirements
Cell C does not notify clients within a period of 40 days prior to the end of a contract as per CPA requirements. This has been confirmed by Cell C Pavilion that provides a ‘courtesy notification’ a couple of days prior to contract expiry.
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Replies (3)
Cell C's replyOfficial
17 Sept 2020, 07:35Good Morning Marcel
Thank you for contacting Cell C.
We have received your review regarding the contract maturity period.
We can advise that we contact customer 21 months into their contract to offer the optional early upgrade when a customer opts to cancel we advise of the cancellation process as per our Subscriber Agreement.
If this was not the case with your contract. Kindly send us your Cell C/ID number in question and we'll investigate and assist via Private Reply.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the contract maturity period.
We can advise that we contact customer 21 months into their contract to offer the optional early upgrade when a customer opts to cancel we advise of the cancellation process as per our Subscriber Agreement.
If this was not the case with your contract. Kindly send us your Cell C/ID number in question and we'll investigate and assist via Private Reply.
^NZ
Cell C's reply17 Sept 2020, 07:35
Official
Good Morning Marcel
Thank you for contacting Cell C.
We have received your review regarding the contract maturity period.
We can advise that we contact customer 21 months into their contract to offer the optional early upgrade when a customer opts to cancel we advise of the cancellation process as per our Subscriber Agreement.
If this was not the case with your contract. Kindly send us your Cell C/ID number in question and we'll investigate and assist via Private Reply.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the contract maturity period.
We can advise that we contact customer 21 months into their contract to offer the optional early upgrade when a customer opts to cancel we advise of the cancellation process as per our Subscriber Agreement.
If this was not the case with your contract. Kindly send us your Cell C/ID number in question and we'll investigate and assist via Private Reply.
^NZ
Cell C's replyOfficial
17 Sept 2020, 10:21Thank you Marcel.
We'll contact you to assist.
^NZ
We'll contact you to assist.
^NZ
Cell C's reply17 Sept 2020, 10:21
Official
Thank you Marcel.
We'll contact you to assist.
^NZ
We'll contact you to assist.
^NZ
MP
Marcel P's updateReviewer Update
17 Sept 2020, 16:34This matter has now been closed by Cell C and actions to be taken confirmed by E-mail. Thabisile thanks for the assistance.
MP
Marcel P's update17 Sept 2020, 16:34
Reviewer Update
This matter has now been closed by Cell C and actions to be taken confirmed by E-mail. Thabisile thanks for the assistance.