AV
Adriaan V
1 reviews | Active since Nov 2012
07 Feb 2019, 11:27
Cell-C Fixed LTE poor download speed.
I am currently on Cell C fixed LTE using a Huawei B618 router and external antenna.
From day one i had very good download speed between 40mbps and 70mbps. During peak hours at worst it went down to 25mbps.
On Tuesday 05 January something went wrong. Download speed dropped to 2mbps and getting worse. Currently on 0.55mbps.
As BRONBERGWISP are my service provider i contacted the call centre to report the problem. BRONBERGWISP do not accept responsibiliy for their service provider Ceel C. BRONBERGWISP only refer my query to Cell C. With feedback that Cell C are not aware of any problems. Case closed. Problem not solved.
This is not acceptable
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Feb 2019, 11:38Good morning Adriaan
We have referred this matter to the relevant department for assistance. Do expect communication.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication.
Regards
Cell C | PN
Cell C's reply07 Feb 2019, 11:38
Official
Good morning Adriaan
We have referred this matter to the relevant department for assistance. Do expect communication.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication.
Regards
Cell C | PN
AV
Adriaan V's updateReviewer Update
07 Feb 2019, 12:10Thank you for fast feedback.
I am awaiting communication.
AV
Adriaan V's update07 Feb 2019, 12:10
Reviewer Update
Thank you for fast feedback.
I am awaiting communication.
AV
Adriaan V's updateReviewer Update
07 Feb 2019, 13:55The following reply received from Cell-C.
I must contact BRONBERGWISP as they are my service provider.
Cell-C cant even log in to my account.
Latest feedback from BRONBERGWISP on Wednesday 06 January was that Cell-C gave them feedback that they are not aware of any network problems.
Now i must provide proof to Cell-C about BRONBERGWISP feedback regarding Cell-C.
Everyone passes the buck.
And my problem still not solved.
AV
Adriaan V's update07 Feb 2019, 13:55
Reviewer Update
The following reply received from Cell-C.
I must contact BRONBERGWISP as they are my service provider.
Cell-C cant even log in to my account.
Latest feedback from BRONBERGWISP on Wednesday 06 January was that Cell-C gave them feedback that they are not aware of any network problems.
Now i must provide proof to Cell-C about BRONBERGWISP feedback regarding Cell-C.
Everyone passes the buck.
And my problem still not solved.
AV
Adriaan V's updateReviewer Update
15 Feb 2019, 10:02Feedback from BRONBERGWISP - The tower that i received my LTE signal from were upgraded and from there no more LTE at my house. Before upgrade i had excellent LTE signal.
I had to cancel my CELL-C LTE account and go with wireless again.
Another loss for CELL-C.
BRONBERGWISP service were excellent and new installation were done within three days.
AV
Adriaan V's update15 Feb 2019, 10:02
Reviewer Update
Feedback from BRONBERGWISP - The tower that i received my LTE signal from were upgraded and from there no more LTE at my house. Before upgrade i had excellent LTE signal.
I had to cancel my CELL-C LTE account and go with wireless again.
Another loss for CELL-C.
BRONBERGWISP service were excellent and new installation were done within three days.