TM
Tsholofelo M

1 reviews | Active since Sept 2020

10 Jan 2021, 07:33

Cell C fix my name on my paid up phone contracts accounts

I had two phone contracts accounts with cell c and settled them by the year of 2018 and they even send me paid up letters for them but even today when I check my credit score they say I owe them R68.00. I went to the store in Jubilee mall to inquire about it and they said my accounts are closed they don't even exist on their system when they punch my details on their system and when I call their head office they speak one thing and said only at their legal department can help me but when they supposed to transfer my call it goes from one person to another then rings for a long time and they never answer anymore. Cell C I want my name fixed on phone contracts accounts because I don't owe them anything, my accounts are settled

0
Replies (2)
Cell C
Cell C's reply10 Jan 2021, 10:10
Official
 Good day Tsholofelo 

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

 We would like the opportunity to talk and investigate your feedback further. 

Do expect our call. 

^YM 
TM
Tsholofelo M's update11 Jan 2021, 11:38
Reviewer Update
You guys are so selfish! How can you say my account is in arrears worst part with R68 while you didn't even call me nor send sms after I've paid the amount you said I must settle with to let me know about the arrears?? You wait on a customer to first check their credit score and inquire while on other page even your Nedbank banking details doesn't exist when a person try to pay via EFT from other bank even when paying directly at Nedbank ATM it doesn't allow it. Now you even make an agent who can't answer all questions to call and expect a customer to go to store to pay while you know very well not all your stores take cash or go inside the bank to pay at this kind situation of covid that we are in at the moment... What a bad service ????