GL
Glenda L
1 reviews | Active since Sept 2013
22 Nov 2024, 05:50
Cell c FIX IT!!!!
I would like to know what kind of service this company offers? Are they proud of the incompetence of their employees or is it their systems that is at fault? A few times I had problems with my salary, and I made arrangements!!!! Then they turn around and deduct REPEATEDLY from an account with NO MONEY!!! THAT LEADS TO BANK COSTS!!! SO IF I HAVE TO PAY THE DAMN BANK COSTS, WHAT'S LEFT TO PAY THE ACCOUNT????? I've been a client for years!!!
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
22 Nov 2024, 07:32 Dear Glenda Labuschagne,
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience this situation has caused you, and we deeply regret any distress caused. To assist you promptly, we will escalate this matter to the appropriate team to review and address the concerns you've raised regarding deductions, associated costs, and the payment arrangement made.
Our team will reach out to you shortly at *** to assist.
Your long-standing support as a client is highly valued, and we are committed to finding a resolution that ensures your satisfaction.
Regards,
Cell C | NG
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience this situation has caused you, and we deeply regret any distress caused. To assist you promptly, we will escalate this matter to the appropriate team to review and address the concerns you've raised regarding deductions, associated costs, and the payment arrangement made.
Our team will reach out to you shortly at *** to assist.
Your long-standing support as a client is highly valued, and we are committed to finding a resolution that ensures your satisfaction.
Regards,
Cell C | NG
Best regards,
Cell C's reply22 Nov 2024, 07:32
Official
Dear Glenda Labuschagne,
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience this situation has caused you, and we deeply regret any distress caused. To assist you promptly, we will escalate this matter to the appropriate team to review and address the concerns you've raised regarding deductions, associated costs, and the payment arrangement made.
Our team will reach out to you shortly at *** to assist.
Your long-standing support as a client is highly valued, and we are committed to finding a resolution that ensures your satisfaction.
Regards,
Cell C | NG
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience this situation has caused you, and we deeply regret any distress caused. To assist you promptly, we will escalate this matter to the appropriate team to review and address the concerns you've raised regarding deductions, associated costs, and the payment arrangement made.
Our team will reach out to you shortly at *** to assist.
Your long-standing support as a client is highly valued, and we are committed to finding a resolution that ensures your satisfaction.
Regards,
Cell C | NG
Best regards,
GL
Glenda L's updateReviewer Update
26 Nov 2024, 01:29Well, you did it again!!! ANOTHER DEDUCTION!!!??? Are you people for real?????
GL
Glenda L's update26 Nov 2024, 01:29
Reviewer Update
Well, you did it again!!! ANOTHER DEDUCTION!!!??? Are you people for real?????
Cell C's replyOfficial
26 Nov 2024, 07:45Dear Glenda,
We sincerely apologize for the frustration caused.
Our support team has made attempts to reach you telephonically with no success. Kindly send us a private reply with your alternative contact number or a convenient time to reach you.
Regards,
Cell C | TN
We sincerely apologize for the frustration caused.
Our support team has made attempts to reach you telephonically with no success. Kindly send us a private reply with your alternative contact number or a convenient time to reach you.
Regards,
Cell C | TN
Best regards,
Cell C's reply26 Nov 2024, 07:45
Official
Dear Glenda,
We sincerely apologize for the frustration caused.
Our support team has made attempts to reach you telephonically with no success. Kindly send us a private reply with your alternative contact number or a convenient time to reach you.
Regards,
Cell C | TN
We sincerely apologize for the frustration caused.
Our support team has made attempts to reach you telephonically with no success. Kindly send us a private reply with your alternative contact number or a convenient time to reach you.
Regards,
Cell C | TN
Best regards,
GL
Glenda L's updateReviewer Update
06 Dec 2024, 06:01I answer all the calls I get, after I am done with my severely disabled daughter. And now I'm fully convinced that you have problems in your business. I was called, I answered, it was cell c customer service (nice lady) we made arrangements for R900 per month (debt is R2635) This morning they DEDUCTED R2277. 96????? ***???
GL
Glenda L's update06 Dec 2024, 06:01
Reviewer Update
I answer all the calls I get, after I am done with my severely disabled daughter. And now I'm fully convinced that you have problems in your business. I was called, I answered, it was cell c customer service (nice lady) we made arrangements for R900 per month (debt is R2635) This morning they DEDUCTED R2277. 96????? ***???
Cell C's replyOfficial
06 Dec 2024, 07:35Dear Glenda,
Kindly note that our team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Kindly note that our team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's reply06 Dec 2024, 07:35
Official
Dear Glenda,
Kindly note that our team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Kindly note that our team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,
GL
Glenda L's updateReviewer Update
07 Dec 2024, 16:20I will answer if they call from 084135
GL
Glenda L's update07 Dec 2024, 16:20
Reviewer Update
I will answer if they call from 084135
Cell C's replyOfficial
07 Dec 2024, 16:46Dear Glenda,
Thank you for getting back to us.
We have notified our team of your request.
Regards,
Cell C | TN
Thank you for getting back to us.
We have notified our team of your request.
Regards,
Cell C | TN
Best regards,
Cell C's reply07 Dec 2024, 16:46
Official
Dear Glenda,
Thank you for getting back to us.
We have notified our team of your request.
Regards,
Cell C | TN
Thank you for getting back to us.
We have notified our team of your request.
Regards,
Cell C | TN
Best regards,
Cell C's replyOfficial
08 Dec 2024, 16:54Dear Glenda Labuschagne,
Please note that our collections department does not use 084 135 to contact customers. If you missed their calls, it may affect payment arrangements process. Therefore, a follow-up has been scheduled for Monday to assist further. Please ensure availability to avoid delays.
Regards,
Cell C | GM
Please note that our collections department does not use 084 135 to contact customers. If you missed their calls, it may affect payment arrangements process. Therefore, a follow-up has been scheduled for Monday to assist further. Please ensure availability to avoid delays.
Regards,
Cell C | GM
Best regards,
Cell C's reply08 Dec 2024, 16:54
Official
Dear Glenda Labuschagne,
Please note that our collections department does not use 084 135 to contact customers. If you missed their calls, it may affect payment arrangements process. Therefore, a follow-up has been scheduled for Monday to assist further. Please ensure availability to avoid delays.
Regards,
Cell C | GM
Please note that our collections department does not use 084 135 to contact customers. If you missed their calls, it may affect payment arrangements process. Therefore, a follow-up has been scheduled for Monday to assist further. Please ensure availability to avoid delays.
Regards,
Cell C | GM
Best regards,