Cell C fire is a nightmare to deal with

Requested a fibre move order 25 Feb from Northcliff to Weltevreden Park (please note - not Antarctica) ...it is now May 10th & still no fibre. Vumatel did hardware installation finally on 2 May - but my service has been suspended due to non payment - I am on a month to month contract but I had no service for 2 months - they could not get a simple move order done to an area that is fibre ready. I feel sorry for support consultants as they have to deal with angry customers while the mysterious "back office" (who is only contactable via email & only when their system is working) makes all the decisions. Things are said to be resolved to get you off the line & then nothing happens so you have to phone again to be told systems are down. Cell C has cost me a fortune in Data & I wasted nearly a whole months airtime on the calls to them, as I have to explain the situation each time to a different call centre agent. For a communications company, their internal communication is appalling - when an agent can't even transfer a call to another agent ... really? Give it a miss!