Cell C Finrite offers the worst service

My phone was ****** a month ago and replaced by Cell C Finrite. Subsequent to that my phone was delivered without a simcard. After informing them of this I was informed by Finrite that I should make a simswap at my cost and they will refund me within 72 hours after furnishing them with prove.<br> <br> I did exactly that and sent them prove of the 5th of March. I sent it to an email with prove to [Email Removed] and CC [Email Removed] On the 17th March Masego, nor a finrite representative had done anything about my refund.<br> It was when I got hold of a Crystal at Finrite who managed to help me. I sent an email to her and she keeps telling me she is waiting for the finance department to release the funds. 25 days later I still have not received my refund.<br> <br> What frustrates me even more is the fact that yesterday (26/03) Finrite debited my acc for my monthly cellphone insurance and yet they take their time to refund me.<br> <br> In the past month I have made no less than 15 calls to Finrite and sent more 9 emails in total and still no help.<br> <br> Cell C, as a valued client, please note that FINRITE as your insurance arm is giving us the worst service!!!!!