Cell C Fibreless connectivity

I have been a Cell C user since their early days and have supported them throughout. So when Fibre became available in my neighborhood I joined their fibre in October 2017 with minimal issues. On Easter Sunday we lost connectivity to our Cell C fibre, I called from 8.a.m and held for over an hour, I was not helped when I spoke with the person who then said to call back in 2 hours as the person in service was not in yet.

I phoned again and was provided a incident number. On Sunday afternoon I called again, still with no resolution. I was told to e-mail c fibresupport for help. Normally this sort of problem with no connectivity would be resolved by a technician and no long waits. Monday I called again and was provided with a CFO number but still no one contacted me and once again I was told to mail their department. I needed to have connectivity in my household and went and took a contract out for a data package to have some data and connectivity in my household. Tuesday the same thing with the contact to their help desk again. Today Wednesday the 24/4/2019 I once again had interaction with Cell C where I called and held for over 25 minutes before speaking to someone. I eventually asked for a manager and still with no resolution. I then asked if I could cancel my monthly and move to another supplier who would assist me immediately only to be told they have staff striking and there is no-one in the billing dept or service to assist. Sol as a result I have been without service since Sunday and have to pay for it as well. I eve said to the agents why dont they credit my new data sim with data until they can sort out the lack of connectivity. They said they cant do that. So even providing resolutions does not help.

I am bitterly disappointing in their lack of service.