Cell C Fibre ZERO SUPPORT !!

Cell C fibre went down yesterday morning. It would seem there is an issue with Vumatel as neighbours with other service providers have no connectivity. I have contacted the call centre 3 times and each time been advised to email the Cell C fibre dept. I have emailed 4x and had no response and received no ref. I confirmed with the call centre that the the email was correct. Today I was told there will be no response to my emails ,as the Cell C fibre team is on strike!!.The call centre can do nothing as the process is for the user to email the fibre team??? So the team is on strike , I believe the 2nd week and no-one else at cell C can assist to get my issue logged with Vumatel!!!! Vumatel will not assist until I have a ref from Cell C. Shocking service and you need to seriously review your processes.