Cell C Fibre, Worst Service Ever,

Item: Cell C
Rating: 1
Author: Keith R

Cell C we pay you a premium so that we get proper service instead of dealing with a certain parastatal. My fibre internet went off on Saturday 24.11.18, I logged a call by the afternoon, then followed up on Sunday, then followed up Monday 26.11.18 twice, only to be told that support on happens during working days and weekdays or public holidays are not counted as time logged. Absolutely unacceptable, you are not providing me with something for free, I am paying you a premium, your turnaround time for support is unacceptable. I can see based on all of the complaints online, that I am not the only person that experienced poor service from Cell C Fibre, I will definately be looking for another service provider. People do not waste your time with this company.

Helpful (0)

Replies (3)

Cell C's replyOfficial

27 Nov 2018, 07:22

Good morning Keith

We apologize for the poor service you have experienced. One of our team members will contact you and assist.

Regards
Cell C | PN

Cell C's reply27 Nov 2018, 07:22

Official

Good morning Keith

We apologize for the poor service you have experienced. One of our team members will contact you and assist.

Regards
Cell C | PN

Keith R's updateReviewer Update

27 Nov 2018, 17:06

I cannot believe the level of service from Cell C Fibre after complaining on a public domain yesterday, I received a call from customer service this morning 27.11.18, ensuring me that the matter has been escalated and that I will receive a call from a technician to resolve the matter today still. I waited the entire day for a response to no avail, no technician called or corresponded with me. I called in at 16:00, and was told that this is being escalated to Metro-fibre. I would like to point out Cell C Fibre that my contract is with you and not Metro-fibre, please do not pass the buck. Absolutely dismal service from cell C fibre, I seriously would not recommend ever signing up with this company based on my experience. It is now 4 days later still no service!!!

Keith R's update27 Nov 2018, 17:06

Reviewer Update

Cell C's replyOfficial

28 Nov 2018, 10:15

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C's reply28 Nov 2018, 10:15

Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN