Cell C Fibre worst ISP ever

The worst ISP ever #CellC #C-Fibre 1st they cancel my contract, I wake up on the 27/10 and it’s cut. On calling the call centre they could not assist and back office technical support will contact me. Follow up on the 29/10 to find out that my line was cancelled (first agent said it was a technical fault). Calling back every day at least once and even up to 3 times and keep being advised of different issues. Finally on the 02/11 they advise they cannot reactivate the line and if I sign a new contract someone would be out the same or by the 05/11. A tech finally came out on the 07/11, said there is nothing he can do because #Metrofibre stuffed up and left. The #MFN tech advised he can be there the same day and if the #CellC tech can meet him to explain what the issue is, the #CellC tech flat refused due “other commitments”. To further aggravate matters the #CellC Tech took the router with him so no one can assist me. Up to today 12/11, more than 2 weeks later, I still do not have any service from #CellC. After calling their call centre I am now advised that I have 2 active contracts and with #Vumatel who doesn’t even have line into my unit??? So I decided to contact a new ISP, low and behold, within 24hrs everything was done including the delivery of my new configured router. Get home and plug in the router and there’s no internet connection. Call #Metrofibre and get advised that #CellC is holding my fibre line #hostage and refuses to release it so that I can use the new ISP. #CellC has already been paid in advance for November 2018 but still refuses to provide a service (which I don’t want) or release my line.