Cell C Fibre, worst ever experience

Cell C Fibre has to be the most pathetic and frustating company I have ever dealt with in my entire live.

Two months ago I made an accidentital over-payment to my fibre account, and that is where everything went wrong. Their system is totally disfunctional, I spoke to a lot of diffirent call centre consultants, after which I also spoke to many many managers who always promised to phone me back, but never did, I always got told the process would take 7-14 days when I spoke to someone, even after almost two months I was still told the same thing when I called. Then at some stage they also wanted extra stuff that was also totally irrelevant to the case to draw the process out even longer. I had to open case after case as they always closed my cases as being resolved, yet I never recieved my money

I even opened cases on hellopeter, and that support team closed my cases as resolved without my consent, even when they knew the case was not yet resolved. They even stopped replying to my complaints

I finally got my refund, but only AFTER taking legal action against Cell C fibre, only then, in less that a week my money was paid back to me. Why did I had to get and use legal assistance just to get something back that belongs to me. Does this mean I was never going to get my money back.

Well, today I can gladly say that I'm not a Cell C fibre client anymore. I'm saving almost R300 a month now for the same service at another world renown fibre service company.

I hope I will never have to deal with Cell C fibre ever again