DP
Daleen P
1 reviews | Active since May 2023
05 May 2023, 14:56
Cell C Fibre - Worst Customer Service Ever
Cell C's Fibre Billing department is the worst ever!! I have been struggling 8 months to get my payments allocated on my account. Then they cancel your services due to non payment, but the payments were made, it is just not being allocated. For the past 2 weeks I have been phoning daily to get this sorted, the only answer you receive is that it is being escalated, and still nothing is happening. I would not recommend them to any one for fibre installations. They are very unhelpful with sorting out queries and problems.
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Replies (2)DP
Daleen P's updateReviewer Update
13 Jul 2023, 10:16Good day,
I made 2 manual payments and after that I have made payments on the portal. My manual payments took 10 months to be allocated, after I phoned and emailed constantly to get it sorted. I was told that manual payments can not be allocated on the new system.
I made 2 manual payments and after that I have made payments on the portal. My manual payments took 10 months to be allocated, after I phoned and emailed constantly to get it sorted. I was told that manual payments can not be allocated on the new system.
DP
Daleen P's update13 Jul 2023, 10:16
Reviewer Update
Good day,
I made 2 manual payments and after that I have made payments on the portal. My manual payments took 10 months to be allocated, after I phoned and emailed constantly to get it sorted. I was told that manual payments can not be allocated on the new system.
I made 2 manual payments and after that I have made payments on the portal. My manual payments took 10 months to be allocated, after I phoned and emailed constantly to get it sorted. I was told that manual payments can not be allocated on the new system.
DP
Daleen P's updateReviewer Update
13 Jul 2023, 10:41It was eventually sorted after a long struggle. Nothing needs to be done on the account anymore
DP
Daleen P's update13 Jul 2023, 10:41
Reviewer Update
It was eventually sorted after a long struggle. Nothing needs to be done on the account anymore