DM
Dennis M
1 reviews | Active since Jul 2023
06 Jul 2023, 14:22
Cell C Fibre/ Wifi Worst delivery service
I'm very much disappointed with cell C ..After a week logging calls and emails regarding their wifi not been working for a week now. They claim their turn around time is 72hrs but all lies.. to add more they can't even send someone from field service to come and assist you. This fiber of cell c is nothing but torture..no service delivery at all .
Helpful (0)
Replies (4)0
Replies (4)DM
Dennis M's updateReviewer Update
09 Jul 2023, 09:03You know people ...its 2 full weeks now fibre not working . Cells will promise you to fix the matter or to send someone...even today they still promising but come end of the month, they gonna expect me to pay their services which it was not rendered. Currently I'm no longer intrested to ask them what's wrong with fibre line all I'm figthing for now is to get out of this contract with them alive. Cell C will take you for ride in particular when they awere that you are african and from township.
Cell C I hope you also aware how many weeks I have been fighting without any success.
I just wanna be out ...me and you the wedding is over.
Cell C I hope you also aware how many weeks I have been fighting without any success.
I just wanna be out ...me and you the wedding is over.
DM
Dennis M's update09 Jul 2023, 09:03
Reviewer Update
You know people ...its 2 full weeks now fibre not working . Cells will promise you to fix the matter or to send someone...even today they still promising but come end of the month, they gonna expect me to pay their services which it was not rendered. Currently I'm no longer intrested to ask them what's wrong with fibre line all I'm figthing for now is to get out of this contract with them alive. Cell C will take you for ride in particular when they awere that you are african and from township.
Cell C I hope you also aware how many weeks I have been fighting without any success.
I just wanna be out ...me and you the wedding is over.
Cell C I hope you also aware how many weeks I have been fighting without any success.
I just wanna be out ...me and you the wedding is over.
Cell C's replyOfficial
09 Jul 2023, 09:30Good day Dennis Masilo
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
Cell C's reply09 Jul 2023, 09:30
Official
Good day Dennis Masilo
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
DM
Dennis M's updateReviewer Update
19 Jul 2023, 21:23So only yesterday it was found out the router is malfunctioning.
So in order to get replacemen I must sign further 2year contract with them again.
So for this current month (July) never received any service from them on which was paid fully, nothing they could do.
Day light *******
So in order to get replacemen I must sign further 2year contract with them again.
So for this current month (July) never received any service from them on which was paid fully, nothing they could do.
Day light *******
DM
Dennis M's update19 Jul 2023, 21:23
Reviewer Update
So only yesterday it was found out the router is malfunctioning.
So in order to get replacemen I must sign further 2year contract with them again.
So for this current month (July) never received any service from them on which was paid fully, nothing they could do.
Day light *******
So in order to get replacemen I must sign further 2year contract with them again.
So for this current month (July) never received any service from them on which was paid fully, nothing they could do.
Day light *******
DM
Dennis M's updateReviewer Update
10 Aug 2023, 07:16Hi
Should I fight with Cell C until this case is at ombudsman?
I have paid for July but my statement showing that I'm owing Cell C R740 for August.
The month of July which was paid for I never received any services from you guys even now nothing is working but I'm still getting billed for nonsense. Why should I pay ?
Last time fibre was working is month of June ...but why I have to be billed for July and August ? I ask for concealing this contract on which I'm on months to months coz my 2 years contracts is finished.
Can any Cell C management solve this ..
Ref CF064949
Frustrated customer
Dennis
Should I fight with Cell C until this case is at ombudsman?
I have paid for July but my statement showing that I'm owing Cell C R740 for August.
The month of July which was paid for I never received any services from you guys even now nothing is working but I'm still getting billed for nonsense. Why should I pay ?
Last time fibre was working is month of June ...but why I have to be billed for July and August ? I ask for concealing this contract on which I'm on months to months coz my 2 years contracts is finished.
Can any Cell C management solve this ..
Ref CF064949
Frustrated customer
Dennis
DM
Dennis M's update10 Aug 2023, 07:16
Reviewer Update
Hi
Should I fight with Cell C until this case is at ombudsman?
I have paid for July but my statement showing that I'm owing Cell C R740 for August.
The month of July which was paid for I never received any services from you guys even now nothing is working but I'm still getting billed for nonsense. Why should I pay ?
Last time fibre was working is month of June ...but why I have to be billed for July and August ? I ask for concealing this contract on which I'm on months to months coz my 2 years contracts is finished.
Can any Cell C management solve this ..
Ref CF064949
Frustrated customer
Dennis
Should I fight with Cell C until this case is at ombudsman?
I have paid for July but my statement showing that I'm owing Cell C R740 for August.
The month of July which was paid for I never received any services from you guys even now nothing is working but I'm still getting billed for nonsense. Why should I pay ?
Last time fibre was working is month of June ...but why I have to be billed for July and August ? I ask for concealing this contract on which I'm on months to months coz my 2 years contracts is finished.
Can any Cell C management solve this ..
Ref CF064949
Frustrated customer
Dennis