Cell C Fibre upgrade hell

I requested an upgrade to my fibre service on the 28th August 2020. I was promised a turnaround time of 72 hours excl weekends an public holidays. It has now been almost 2 weeks and no upgrade, no communications or updates. This company does not understand the concept of customer service and i would advise anyone looking for a fibre provider to stay far far away! Absolutely pathetic!! Shame on you!!