Cell C fibre tot he home false advertising

Good Cell C I would just like to raise a concern. I signed up for a Cell C Fibre Package trough Frogfoot portal. I was contacted by CELL C and paperwork was prepared and setup for a Month to mont fiber package of R899 per month. After about 6 months from starting with the pakage I had to relocate and had to cancel my package as there was no support from Cell C in the area where i was relocating to and I was billed an amount of R4, 097.57 as a clawback fee. After phoning and emailing Cell C support personal about a 100 times (Cell C has the worst customer service I have ever experienced) one of the consultants told me that this is how Cell C is making their money back for the installation and equipment (one of the most unprofessional support consultants and customer should be treated with respect), I was also told by a different support consultant that I was on a 12-month contract. Again today I phoned customer support and was simply cut off with no help. As advertised by Cell C there is no hidden or startup cost as the installation is part of the package with the equipment. Please find the link below and attached a screenshot of advertised package. I refuse to pay the clawback amount as I was not notified from the start about any hidden cost (after Cell C advertises no hidden cost) and that I would be liable for an installation amount if the package was canceled before a certain period. I also had a look at my contract I signed, nowhere in the contract does it specifies or explains in the terms and conditions for Month to Month user but only explains claw back for 24 Moths subscribed users. I am happy to send back Cell C equipment that was installed back to wherever but I will not pay for something I was not made aware of or was informed off. https://www.frogfootfibre.com/frogfoot/myaccount/home/packages/viewPackage.jsp?prodId=134&preview=false&contractTerm=1 Please, can clarity be provided regarding your advertising and why the customer are suffering with claw back cost and absolutely no support from cell c to resolve this issue.

Package advertised: No Start-Up Costs - We Pay - Over R 4700 Saving SHARE MORE DATA * FREE Access to BINGE Premium Entertainment Package On black * FREE black Smartbox * Unlimited - Unshaped - Unrestricted Internet * No Start-Up Costs - Save Over R 4700 * No Hidden Catches * Month To Month Contract * FREE Installation of CPE * FREE Connection * FREE Wi-Fi Router * FREE Personalised Device Set-up * Get symmetrical data transfer speeds Of 50Mbps Download And 50Mbps Upload *Join C-Fibre today for a great fiber experience. *Contact C-Fibre Sales - Call 084 135 or email ********** or Go online to https://www.cellc.co.za/cellc/c-fibre.