Cell C Fibre To The Home - Useless

I'm not one to vent online because it's just not who I am. But Cell C's Fibre To The Home department (Technical Support in particular) is useless beyond belief and has left me no other choice.

I have been without internet for a week now with no resolution or proper assistance from their agents or team leaders/line managers. I have had to make phone call after phone call for the last 7 days to try and resolve the issue.

Failure to deliver on promises of calling me back and fixing the problem immediately ranged from the agents all the way up to the line managers (and, in one case, the assistant posing as the line manager but also failing to fullfil his promise of calling me back with an update).

I have been a loyal customer of Cell C for almost 20 years (so loyal that I have 6 contracts currently running). This is the first time that their bad service has driven me to the point where I feel like I can actually just cancel all of my contracts and move my business to another network provider.

I understand that there was an issue with the network but this issue has since been resolved. Yet, I am still without a proper connection and after troubleshooting with an agent yesterday we figured out that my router is the problem and should be replaced.

However, I've just been told that I will be charged if they send a technician out to come and fix/replace the router. They have another thing coming if they think I'm going to pay for that.

This is unacceptable, especially at a time where people rely on network providers for support to be able to work from home while still delivering the best possible service themselves.

Cell C - I have been patient and accommodating but I've had enough. Either the issue is fixed by 5pm today or I will cancel my fibre contract without hesitation. Clearly you don't need my business.