Cell C Fibre to the Home Support is NON-EXISTENT!

I called in on Sunday evening, 2nd December stating that my WiFi router needed to be reconfigured. I was promised a callback later that evening, but received no call.

I called again on Tuesday at 3:30pm and spoke with Thandeka Mseleku who opened a case (Case Number CF028028) and told me I will be contacted within 2 working days.

It is now 5:40pm on Thursday, 6th December and I have still not had a call back, nor has my problem been resolved.

I am a former iConnect customer who was ported to Cell C when Cell C acquired the iConnect business.

It is incredibly frustrating to call in everyday, wait at least 15 minutes before someone answers the call, get promised that I'll receive a call back; that my call has been marked critical and has been escalated; yet NOTHING is being done, and I certainly DO NOT have any internet connection right now!