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Naledi S

1 reviews | Active since Feb 2019

16 Mar 2020, 18:14

Cell C fibre to the home cancellation

Cell C fibre to the home cancellation has to be by far the worst customer experience I have ever had. I've been sending emails back and forth to find out how I can make a payment of a claw amount that I have on the account and no one from the cancellation department is getting back to me regarding this. Just last week one of the ladies told me that they could not trace my email response of me asking for the details of where I need to make payment however I could see the email string on my side. I mean for such a huge company and your email systems suddenly stop working when customers are trying to communicate with you not to even mention the airtime that I've spend for the past few weeks trying to get something as simple as banking details. You guys are pathetic. I will never recommend this to anyone. Never!!!!!!

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Replies (4)
Cell C
Cell C's reply16 Mar 2020, 21:03
Official
Good Evening Ms. Selemela

Thank you for making contact with Cell C.

We would like to apologize for the service you have experienced thus far. We have escalated your query. Our Team will be in touch to assist.

^NZ
NS
Naledi S's update17 Mar 2020, 11:27
Reviewer Update
Hi. Thank you for your assistance. I received a call from one of your agents and I got assisted. The cancellation department sent through the banking details. I did not want to go through this route however you guys left me no choice. Thanks again.
Cell C
Cell C's reply17 Mar 2020, 12:07
Official
Good Day Naledi

Thank you for taking our call and granting us the opportunity to assist.

^TN
NS
Naledi S's update25 Mar 2020, 19:41
Reviewer Update
Wow I can't believe I am back to square one again even after I've paid the claw amount. It's like the people that I speak to and the corrospondance I get via email from Nadia Mohamed who has blatantly ignored my emails are just not in sync or they just don't know what they are doing. I've paid the claw amount and once again I have to chase the cancellation department to confirm that my amount is reflecting and my account can be canceled. On top of this. I am told I am going to be charged for internet I was not using from the 25 of Feb till now. If this is not ridiculous. I don't know what name to give it. I still stand by my word that I will never recommend your fibre to the home to anyone in this world. Never!!. like wow guys. I have to worry sick about Corona virus and you guys are adding to my stress. Ticket #cf117036. Acc number ***.