DS
Dirk S

1 reviews | Active since Oct 2020

16 Oct 2020, 17:23

Cell C Fibre to home, service is absolutely pathetic

CellC Fiber to Home Absolutely the worst service ever. - One year into my contract , i am still using guest account , after numerous attempts call the call center - Internet is not reliable, and constant phoning customer care , spending hours on the phone is monthly thing

The support staff 80% of the time seems to reading from question and answer sheet... dont know what the hell they doing.

They dont care about customers they just want their money at the end of the month 100%, if 100% was provided from their side , non interrupted internet it would have been different story.

Nobody that i know and people that stay next and across from me has these issues with their suppliers. I want to end the contract now with them and what do i get, i have pay additional R2000 ontop of my monthly fee to cancel.

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Replies (1)
Cell C
Cell C's reply16 Oct 2020, 17:38
Official
Good day  Dirk  

We sincerely apologies for the unpleasant experience.   We will follow up with our Fibre Team. Please do expect our call shortly. 

^NT