Cell C Fibre to home Pathetic

Ordered Fibre to the home via the internet and paid for it on Sat. We have still not been contacted by Cell C. We have called them on Monday, Tuesday and yet again Wednesday. I have a reference number. and every time they say, its been escalated and someone will call. I once again called now and the client service did say they will contact me back. I am disgusted that it is so difficult to get Fibre. Its like they do not want our business. No wonder I cancelled my cell c phone contract.