JB
Johan B

1 reviews | Active since Mar 2018

08 Jan 2021, 10:39

Cell c Fibre to home

I have cancelled my fibre to home with Cell C on the 28th October 2020. I moved and they had no coverage in the area i moved too. I was advised by their customer care i need to cancel by existing contract. I did exactly as i was asked on the 28th October. . End of November by subscription was debited from my bank account again. I raised this with their customer care and i was advised they will look into the matter. Never received feedback. Eventually i received notification my subscription was cancelled on the 7th of December. However end of December my account was debited again. I raised another ticket on the 29th of December and to date i have not received my credit from Cell C. I will however report them on every social media platform and if i must i will go to their head office to get my money owed to me.

0
Replies (4)
Cell C
Cell C's reply08 Jan 2021, 10:53
Official
Hi Johan 

Thank you for contacting Cell C.  

Kindly reply privately to this message with your ID number or Cell C account number and we will assist you.  

^MM 
JB
Johan B's update08 Jan 2021, 11:03
Reviewer Update
Acc nr ***. Latest ticket logged ***
Cell C
Cell C's reply08 Jan 2021, 13:07
Official
Thank you, we will contact you. 

^MM
JB
Johan B's update11 Jan 2021, 06:11
Reviewer Update
After confirmation they will be in contact i have to date not receive a call from anyone at Cell C