Cell C Fibre. They won't send a technician to Fix it. .

For the last 10 Days we have been without fibre service. We call daily to check as go what is the progress. This is for our fibre line and it has been off since 12th February 2019. Finally on Thursday the 14th the said it was being escalated and that a openserve technician would call to follow up within 48hrs. We haven't received a call since. Monday we called Cell C Fibre and they assured us we would be called. Tuesday same thing. Wednesday the issue was made. Critical. All that has happened is Cell C keeps saying it is reporting correct on their side and on Openserves side but we are saying there is no internet access. The makes no sense at all. And yet Cell C still hasn't ensured that a Openserve technician come out to check the issue. This is the purest example of bad customer service.