Cell C Fibre terrible Support

I Reported that my Fiber has been broken by the dog next Door, which i call My ISP to assist. However after providing the information that the dog has chewed my Fiber the lady put me on hold for nearly 4 minutes just to test if my fiber is up. After she has confirmed with what I told her in the first place she asked me to log a call with Vumatel, which as far as I know my ISP is supposed to do. I requested to speak to a manager which took another 5 minutes on Hold. The manager on duty didn't even had the decency to apologize for the wait.

I did do as the first lady requested and logged the call with Vuma which I was informed that I will be charged for the repair.

I phoned Cell C again to provide them with the Call reference which should be their job in the first place just to have my abilities questioned again after providing the Reference number 3 times. Needless to say the last person didn't know how to help me.

This is not the first Run in with Cell C support and this is the worst service I have experienced in my life