Cell c Fibre terrible delayed service

Monday will be the 7th week since submitting my Fibre application. It has been an extremely painful process with constant follow ups from my side and poor service throughout. In this week I was contacted by a Cell C technician who was meant to come out but after SIX WEEKS there was no order placed for something called a CPE (no explanation on what that is) from Frogfoot that would turn on my Service light on my ONT. I had to phone frogfoot myself to find out that no order was placed, and it is meant to be Cell C's job to get the order placed so that when a technician comes out it's just connection of a router, which the frogfoot contact person said should take no more than 3 minutes. NO ONE assists in escalating the process or making it go faster, and I only ever hear word from Cell C if I send their client service emails or constantly follow up . The wait continues.