Cell C Fibre Tech Support the worst!

Reference number - CF034469 I wrote a review a few months ago about the same issue, which eventually took weeks to resolve!! Once again, I'm now struggling with Cell C fibre. My internet went down on Friday afternoon, my husband phoned Cell C support and they said it takes a max of 2 working days to resolve issues. Then they take us through these "steps". We have been phoning their technical support ever since and every time they take you through the same "steps" and waste your airtime! Clearly that is not the problem. Its now been more than 2 working days (4 days if you count the weekend which is when we need the internet the most!!), and still no internet.We follow up regularly and its extremely frustrating not to mention that we are paying for a service that we are not receiving!!! Cell C does not care about customer support, as long as they get your money every month!