Cell C Fibre Support - shocker !

I was notified on 20 February, nu my current internet service provider,iConnect that they have sold off their FTTH support to Cell C C-fibre’s division effective 1 March. I then received notification fro cell c that i would be migrated by 1 March - which came and went without any further comms, so i assumed all was well. But did experience delays and connectivity issues when trying to load Netflix. On thurs eve , 8 March, I contacted the call centre who were not able to assist and told me i would have to wait for the following working day to be assisted by the “technical” support. I was contacted on Friday, while at work , to be told that I would receive the becessary support later that evening - and i would be copied on an email to confirm. Needless to say I am still waiting. I in the interim sent an email to their wxecutive head broadbank, Dederick Venter (who the initial welcoming letter had been sent from) and notified him of the problem abd the unacceptable lack of support and assistance to new clients over their migration period - again no response!!