Cell C Fibre support not great
On 26 Dec 2018, I sent an email to support@cfibre as I have moved and my address has changed. I need Cell C to coordinate with setting up the fibre at my new address. I called on 31 Dec and they told me to wait a few more days. I called again today (2 jan) and was told that there had not been a ticket opened for my query. He guy logged a call on my behalf and said I would get an sms with my ref number. Still have not received the sms. I need the fibre set up as I need it for work. This is a matter of urgency, please can someone help me because when I call, nobody can help me.
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Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Jan 2019, 07:28Good morning Natalie
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's reply03 Jan 2019, 07:28
Official
Good morning Natalie
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's replyOfficial
03 Jan 2019, 14:55Please be advised that Palesa has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply03 Jan 2019, 14:55
Official
Please be advised that Palesa has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
's updateReviewer Update
04 Jan 2019, 12:28Still nobody has contacted me.
This is seriously getting ridiculous!
's update04 Jan 2019, 12:28
Reviewer Update
Still nobody has contacted me.
This is seriously getting ridiculous!
's updateReviewer Update
07 Jan 2019, 12:26Still no contact from Cell C. I am actually appalled by the lack of service
's update07 Jan 2019, 12:26
Reviewer Update
Still no contact from Cell C. I am actually appalled by the lack of service
Cell C's replyOfficial
08 Jan 2019, 15:51Orienta has been in contact with you to assist and provide feedback regarding this matter.
Regards Cell C | PN
Regards Cell C | PN
Cell C's reply08 Jan 2019, 15:51
Official
Orienta has been in contact with you to assist and provide feedback regarding this matter.
Regards Cell C | PN
Regards Cell C | PN
's updateReviewer Update
08 Jan 2019, 16:09Orienta called me yesterday and sent me an application form to fill out. I sent her 2 emails with queries and have not had a respsonse. My arguement is why should i fill out a new application when i already have a contract with cell c. I have the router. Just need the fibre set up at my new address
's update08 Jan 2019, 16:09
Reviewer Update
Orienta called me yesterday and sent me an application form to fill out. I sent her 2 emails with queries and have not had a respsonse. My arguement is why should i fill out a new application when i already have a contract with cell c. I have the router. Just need the fibre set up at my new address