mS
melanie S
1 reviews | Active since Feb 2019
28 Feb 2019, 19:05
Cell C Fibre support is akin to a severe root canal treatment
7 days without fibre - a total of 12 calls to their contact centre - have now held on for 7.35 minutes for someone to answer my call. Technician finally came out to fix the router - advised the internet would resume when the service light came on - that was approximately 8 hours ago and the service light is still not on. Cannot get hold of anyone to help or answer the damn phone! You do not deserve my money - have had to supplement with mobile data!
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Replies (2)
Cell C's replyOfficial
01 Mar 2019, 08:10Good morning Melanie
Kindly note that this matter will be escalated to Fibre for further assistance. One of our team members will liaise with Fibre and provide feedback.
Regards
Cell C | PN
Kindly note that this matter will be escalated to Fibre for further assistance. One of our team members will liaise with Fibre and provide feedback.
Regards
Cell C | PN
Cell C's reply01 Mar 2019, 08:10
Official
Good morning Melanie
Kindly note that this matter will be escalated to Fibre for further assistance. One of our team members will liaise with Fibre and provide feedback.
Regards
Cell C | PN
Kindly note that this matter will be escalated to Fibre for further assistance. One of our team members will liaise with Fibre and provide feedback.
Regards
Cell C | PN
mS
melanie S's updateReviewer Update
04 Mar 2019, 08:03Now 12 days without fibre!!! Imagine this - got called at 17h08 on Friday afternoon to say they will escalate as urgent - have phoned them again this morning at 07h47 to enquire ... they are going to escalate it as imagine this ...urgent. Between Cell C and MetroFibre, I actually can't believe they still have customers. Vodacom is making a bomb off me having to buy mobile data.
mS
melanie S's update04 Mar 2019, 08:03
Reviewer Update
Now 12 days without fibre!!! Imagine this - got called at 17h08 on Friday afternoon to say they will escalate as urgent - have phoned them again this morning at 07h47 to enquire ... they are going to escalate it as imagine this ...urgent. Between Cell C and MetroFibre, I actually can't believe they still have customers. Vodacom is making a bomb off me having to buy mobile data.