UU
Unknown U
1 reviews | Active since May 2010
02 Jul 2020, 15:46
CELL C FIBRE SUPPORT CUSTOMER SERVICE HORRIBLE POOR SERVICE
Cell C Fibre Support customer service is the worst we ever experience. No one take responsibility of a call. The Supervisors is not even worth their titles I hope they fire all that lazy ones and appoint people who really wants to work and help customers and make an effort to call customers back.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
02 Jul 2020, 15:52Good day Audrey
Thank you for reaching out to us.
Please private message us a brief description of your query. We would appreciate an opportunity to assist. Apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
Please private message us a brief description of your query. We would appreciate an opportunity to assist. Apologies for the unpleasant experience.
^NT
Cell C's reply02 Jul 2020, 15:52
Official
Good day Audrey
Thank you for reaching out to us.
Please private message us a brief description of your query. We would appreciate an opportunity to assist. Apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
Please private message us a brief description of your query. We would appreciate an opportunity to assist. Apologies for the unpleasant experience.
^NT
UU
Unknown U's updateReviewer Update
03 Jul 2020, 20:16Good evening
It is with great distress and disappointment in Cell C that leads to this level of public platform complaints. I am the account holder with ref number *** and complaint ticket number CF136513. After numerously explaining that payment been EFT'd from my Nedbank account which I've diligently submitted proof of payment , nobody on behalf of Cell C takes responsibility to contact me to rectify the problem. Our Wifi has been disconnected and account removed from the Cell C system since Tuesday 30th June 2020- however to my surprise I discovered that all Cell C emails and communication attempts landed in my Yahoo SPAM box. This is an additional complaint I've reported for investigation.
We need our wifi due to working from home responsibilities etc. Each time a different call centre agent deals with the same query logging it with different ticket numbers without anyone being able to successfully resolve the matter i.e. reconnect my Wifi. I left my cell phone number with the Support Centre for a Supervisor to call me without anybody returning my call. The Call Centre Agent rather reminded me yesterday , 2nd July 2020 that I've made 5 calls for the day and must start calming down in order for them to resolve the matter. However it is now 20:01 Friday evening 3rd July 2020 and I'm still sitting with the same problem. Nobody called me at all after the Agents promise.
I urge that a Cell C Management Representative call me ASAP otherwise I have no alternative but to cut ties with the Service Provider and will request immediate release of my Fibre Box in order to connect with another service provider. It is disgusting that as a loyal customer and part of the first making use of Cell C fibre since 2017 be treated with such utmost nonchalant demeanor.
Regards
It is with great distress and disappointment in Cell C that leads to this level of public platform complaints. I am the account holder with ref number *** and complaint ticket number CF136513. After numerously explaining that payment been EFT'd from my Nedbank account which I've diligently submitted proof of payment , nobody on behalf of Cell C takes responsibility to contact me to rectify the problem. Our Wifi has been disconnected and account removed from the Cell C system since Tuesday 30th June 2020- however to my surprise I discovered that all Cell C emails and communication attempts landed in my Yahoo SPAM box. This is an additional complaint I've reported for investigation.
We need our wifi due to working from home responsibilities etc. Each time a different call centre agent deals with the same query logging it with different ticket numbers without anyone being able to successfully resolve the matter i.e. reconnect my Wifi. I left my cell phone number with the Support Centre for a Supervisor to call me without anybody returning my call. The Call Centre Agent rather reminded me yesterday , 2nd July 2020 that I've made 5 calls for the day and must start calming down in order for them to resolve the matter. However it is now 20:01 Friday evening 3rd July 2020 and I'm still sitting with the same problem. Nobody called me at all after the Agents promise.
I urge that a Cell C Management Representative call me ASAP otherwise I have no alternative but to cut ties with the Service Provider and will request immediate release of my Fibre Box in order to connect with another service provider. It is disgusting that as a loyal customer and part of the first making use of Cell C fibre since 2017 be treated with such utmost nonchalant demeanor.
Regards
UU
Unknown U's update03 Jul 2020, 20:16
Reviewer Update
Good evening
It is with great distress and disappointment in Cell C that leads to this level of public platform complaints. I am the account holder with ref number *** and complaint ticket number CF136513. After numerously explaining that payment been EFT'd from my Nedbank account which I've diligently submitted proof of payment , nobody on behalf of Cell C takes responsibility to contact me to rectify the problem. Our Wifi has been disconnected and account removed from the Cell C system since Tuesday 30th June 2020- however to my surprise I discovered that all Cell C emails and communication attempts landed in my Yahoo SPAM box. This is an additional complaint I've reported for investigation.
We need our wifi due to working from home responsibilities etc. Each time a different call centre agent deals with the same query logging it with different ticket numbers without anyone being able to successfully resolve the matter i.e. reconnect my Wifi. I left my cell phone number with the Support Centre for a Supervisor to call me without anybody returning my call. The Call Centre Agent rather reminded me yesterday , 2nd July 2020 that I've made 5 calls for the day and must start calming down in order for them to resolve the matter. However it is now 20:01 Friday evening 3rd July 2020 and I'm still sitting with the same problem. Nobody called me at all after the Agents promise.
I urge that a Cell C Management Representative call me ASAP otherwise I have no alternative but to cut ties with the Service Provider and will request immediate release of my Fibre Box in order to connect with another service provider. It is disgusting that as a loyal customer and part of the first making use of Cell C fibre since 2017 be treated with such utmost nonchalant demeanor.
Regards
It is with great distress and disappointment in Cell C that leads to this level of public platform complaints. I am the account holder with ref number *** and complaint ticket number CF136513. After numerously explaining that payment been EFT'd from my Nedbank account which I've diligently submitted proof of payment , nobody on behalf of Cell C takes responsibility to contact me to rectify the problem. Our Wifi has been disconnected and account removed from the Cell C system since Tuesday 30th June 2020- however to my surprise I discovered that all Cell C emails and communication attempts landed in my Yahoo SPAM box. This is an additional complaint I've reported for investigation.
We need our wifi due to working from home responsibilities etc. Each time a different call centre agent deals with the same query logging it with different ticket numbers without anyone being able to successfully resolve the matter i.e. reconnect my Wifi. I left my cell phone number with the Support Centre for a Supervisor to call me without anybody returning my call. The Call Centre Agent rather reminded me yesterday , 2nd July 2020 that I've made 5 calls for the day and must start calming down in order for them to resolve the matter. However it is now 20:01 Friday evening 3rd July 2020 and I'm still sitting with the same problem. Nobody called me at all after the Agents promise.
I urge that a Cell C Management Representative call me ASAP otherwise I have no alternative but to cut ties with the Service Provider and will request immediate release of my Fibre Box in order to connect with another service provider. It is disgusting that as a loyal customer and part of the first making use of Cell C fibre since 2017 be treated with such utmost nonchalant demeanor.
Regards
UU
Unknown U's updateReviewer Update
06 Jul 2020, 11:12Still no feedback from Cell C and its day 7 without wifi connection... they don't make an effort to understand our query. We send them all our proof of payments and they still send us a message that our account payments is not up to date. I cannot believe that we sit with so many *********** workers in a support centre that must help thousands of users.
UU
Unknown U's update06 Jul 2020, 11:12
Reviewer Update
Still no feedback from Cell C and its day 7 without wifi connection... they don't make an effort to understand our query. We send them all our proof of payments and they still send us a message that our account payments is not up to date. I cannot believe that we sit with so many *********** workers in a support centre that must help thousands of users.