CELL C FIBRE - SHOCKING SERVICE

I am so disappointed and frustrated with Cell C Fibre right now I just want to cancel and run FAR away. I called on the 27/02/2019 @ 11 am to advise that my fibre stopped working the previous night at 09:00 pm. I was told that they are having issues but that someone would call me. I waited until that afternoon to call them back because no one had called me yet. After waiting over 10mins on hold, I cut the call. I called again on the 28/02/2019 @ 10 am, I was then told there is no record of my previous call. I went over everything again and made sure to get a reference, I also told it was marked as urgent so I would get a call in 2 hours because I had called the previous day... a few hours later NOTHING! I called again and I was told the reference number I had been given ( ********** 724) was not on the system and that I would need to START ALL OVER AGAIN! and wait again for a call back. The consultant then told me that there is a strick and they not sure when someone will help me. I asked to be put through to retentions... She said she is putting me though. Guess what, she put the phone down. Called again and asked to be put through to retentions and guess what they would have to get someone to call me back because they also not available!!!! SHOCKING- SHOCKING -SHOCKING service from Cell C.