MK
Marcel K

1 reviews | Active since Feb 2019

22 Feb 2019, 18:28

Cell C Fibre - shocking and appalling service

Cell C Fibre offers shocking customer service!! 13 Feb I phoned them to tell them I had an issue 14 Feb phoned back and the hadn’t logged the ticket - then logged it and gave me a number 044443 Kept on phoning back only to be told it’s within their turnaround time Asked to speak to a supervisor and was put through to an extension that didn’t work Spoke to someone again who couldn’t find the ticket number - gave me a new one 023897 on the 19th Phoned every day now obviously in a new turnaround time set Eventually on 22 Feb phone Metrofibre directly and asked them what was happening- apparently the new ticket was the first they had received !!! So another weekend with no fibre - phoned Cell C again to speak to a supervisor - he was in a meeting- gave my number and they promised me he would call me - nothing So they don’t want to sort out my problem- don’t want to know about my problem- don’t report my problem and don’t want to speak to me about my problem Why would you want to get you fibre through Cell C - well you wouldn’t and I strongly advise anyone who wants to deal with this company to reconsider You will be paying for a non existent service!

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Replies (1)
Cell C
Cell C's reply23 Feb 2019, 06:53
Official
Good morning Marcel 

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is certainly not the norm or standard of service we want for our customers.

A team member will contact you and assist.

Regards
Cell C | PN