1 reviews | Active since Nov 2020
Cell-C Fibre service is terrible - Look else where
Since I got Fiber(Metro-Fibre) installed in my home through Cell-C contract I only got an uninterrupted fast connection (10Mbps-Down, 10Mbps-Up) for a Month until every went downhill. In barely a Month I started experiencing every day cut-offs where I had to reconnect manually and buffering connections when I try to stream online. I was shocked to experience a buffering internet connection on a Fibre-line and strongly disappointed because I even cancelled my DSTV service thinking I will get everything I need on Cell-C Fibre service. The line started disconnecting every three to four hours everyday and not it disconnect every hour meaning I cant even stream a movie or episode full without having to start over again. I have been calling Cell-C Fiber Since July and I have more than 10 Tickets (CF151554, CF165431, CF165549 & CF165708...etc.)with no help, I have reset the Rooter by their instruction more than 5 times and the connection is just getting worse. I have even asked for Manager Ashley Ramon whom I wan told will call me in 10 mins and I'm still waiting. I have even emailed the support and Capital department and email acknowledged hence the ticket CF165708, I have never experience such a poor service and an *********** team in Cell-C they are all pointing fingers instead of just coming over and fix my line. They kept saying they will send someone but no one has come and they even said they will contact Metro-Fibre to also come to check the problem and I'm still waiting on calls and even text to no avail. I'm tired of being bounced around like a soccer ball, and if nothing gets resolved before the end of this month I will have to other choice but to seek another service provider. For anyone, think twice before you get a contract or anything will Cell-C cause as soon as you sign and start paying them they will ignore you like a disease and you will be buffering in shame and having to restart your connection every hour like a crazy person. I have a name of every agent i called and they all made me wait for more than 15mns every-time and still without help but only wasting my Airtime because I was desperate for help. I'm tired of Cell-C. To think I'm paying R670 for this nonsense drives me mad. Connection even cut off while I was writing this review, I'm shocked luckily I copied the message before sending.
