Cell C Fibre service cancellation

This is an email which I sent to ********** on 30/11/2018 which has yet to be attended to. I have resent emails for support over 15 times with zero response. Nobody at the call centre can do anything!! Clearly Cell C employs a bunch of zombies.. because it feels like I am in an episode of the Walking Dead. All I require is for my service to be cancelled so that I never have to deal with Cell C again!!

I am hereby notifying Cell C Fibre that I require my service to be cancelled with immediate effect. Due to the complete lack of service and zero support received up until now. Below are various email requests for support which have yielded nothing. Today a technician from Metro Fibre, Andrew, was at my premises to check the line but who could not replace the router, which has been an ongoing problem since September. He was not authorised to replace the router which he confirmed was the issue. He himself could not get any support from Cell C. He was only notified of the issue yesterday evening. The fact that not even he can get any form of support from Cell C speaks volumes to the utter disregard for customer support levels. Since Cell C took over Greencom there has been nothing but problems, with regards to billing, personal details, address details, connectivity, absolutely everything in the chain of service has been appalling. I work outside the borders of SA and therefore require a stable and effective means of connectivity with my provider for communication with family at home. This has not been achieved. I have therefore had to spend more money installing ADSL as a secondary service which has completely defeated the point of having a fibre service.

Therefore, please acknowledge and confirm in writing that you will be cancelling my service or lack thereof with immediate effect. And, due to this complete incompetence and abysmal service offering I will not be paying for the month of November. If you wish to phone someone, please contact my wife on ................. DO NOT PHONE my number.................. I repeat, DO NOT phone ..................