Cell C Fibre representatives not keeping promises

After numerous attempts to have my Fibre line fixed and after a technician came out to try repair the line I finally gave up and on the 18th of May my husband requested that my line be cancelled and that I get sent a cancellation date. The ticket was closed and I understood that the line will be cancelled. I was unable to get a new service provider as cell c had to cancel the line first. This did not happen and when I called in 27th July on Monday morning to find out why my line was not cancelled I was informed that I never cancelled the line. I then spoke to the call centre manager who advised me that he could clearly see in my mail that I cancelled the line, he apologised and said that they would cancel my line immediately and back date MONTHS PAYMENT due to the it being their mistake. My husband again called in August to query the refund and was told it does not seem to have been escalated, the man that answered the call said he will escalate and call my husband back. (reference CF124249) Up until today he has had no call back. I have had a small portion refunded for the balance of the cancellation month but no refund.

Please listen to call recordings of what was promised (escpcially the call on the 27th July) and refund this amount - from the 18th May