BS
Branden S
1 reviews | Active since Jul 2019
10 Jul 2019, 12:03
Cell C Fibre - really poor service all round
What a let down. I have been trying to fix this mess of a choice since I signed up with Cell C Fibre in December last year. Don't know how many hours I have wasted on them. Call center is unable to assist even though it is a simple query. I now need to speak to legal department as I have cancelled the contract early as I can't do business with someone that changes the terms of the contract unilaterally and offers below standard product for what I was paying for. Can't get hold of a legal department and call centre does not help, yet they continue to try and take money from me without my consent.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
10 Jul 2019, 12:35Good afternoon Branden
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
A consultant will contact you.
Regards
Cell C | PN
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
A consultant will contact you.
Regards
Cell C | PN
Cell C's reply10 Jul 2019, 12:35
Official
Good afternoon Branden
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
A consultant will contact you.
Regards
Cell C | PN
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
A consultant will contact you.
Regards
Cell C | PN
Cell C's replyOfficial
10 Jul 2019, 15:52As per communication with Thabisile, she has escalated the matter to Fibre for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply10 Jul 2019, 15:52
Official
As per communication with Thabisile, she has escalated the matter to Fibre for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
BS
Branden S's updateReviewer Update
15 Aug 2019, 09:41After 3 or 4 calls from different departments still no feedback, just a constant will escalate and get back to you. does not happen and yet the funds still keep getting taken from my bank account.
might be time to take this to the next level.
might be time to take this to the next level.
BS
Branden S's update15 Aug 2019, 09:41
Reviewer Update
After 3 or 4 calls from different departments still no feedback, just a constant will escalate and get back to you. does not happen and yet the funds still keep getting taken from my bank account.
might be time to take this to the next level.
might be time to take this to the next level.
BS
Branden S's updateReviewer Update
29 Aug 2019, 10:21And still since the last reply 15 August I have not had a single method of communication from CellC. They really are the worst, I have 1 other contract and I am going to cancel this as well as it is clear CellC does not care about their customers.
BS
Branden S's update29 Aug 2019, 10:21
Reviewer Update
And still since the last reply 15 August I have not had a single method of communication from CellC. They really are the worst, I have 1 other contract and I am going to cancel this as well as it is clear CellC does not care about their customers.