Cell C Fibre. Promising packages, poor customer service.

I currently have Vumatel Fibre Installed at my premises. I have Cell C Fibre as my Internet service provider. I have a 50mb/s upload and 50mb/s download uncapped package for just over R1000 a month. Closing in onto the one year mark soon, My overall network quality is pathetic. My router shows a constant signal quality 1/4 bars. I did significant research into general Wi-Fi and factors that influence signal quality. I found the following: - nearby electronic devices affect the quality - location of the router - Wi-Fi extenders '*****' signal - the height of the router position (the higher the better) -amount of devices connected - overall usage - peak and off peak traffic at times - whether you are connecting to local or international servers

After contacting Cell C Fibre, an agent told me that 80% signal is significant and acceptable which I accept. However, my overall performance is at 60% with quality at 25%. Their technical department assisted me once leaving me in exactly the same position with exactly the same questions and problems. I am also aware that my router is standard and not the best available. I am unable to get someone from a technical point of view to assist me the purchase of an ideal router. Technical assistance is required to determine different bands of Wi-Fi signal and other general advice. My routers signal quality still remains high with a generally high ping and packet loss.

I would highly recommend the general infrastructure of Vumatel. However, I will not recommend Cell C Fibre as an ISP. While their package seems promising, their support is pathetic with clear way to escalate the matter. I have since decided to record the information including: - Contact with Cell C - Wi-Fi signal information via speed tests atleast 15 times a week - Tracking of quality and ping - days with downed service.

I will be taking this to the consumer council based on my rights under the consumer protection act. While the council does take time to process requests and investigate, I have all the patience and time to ensure I get my desired results. Cell C will likely contact me based on this post. I am fairly sure it will yield no results. I will post a follow up in a few months regarding the results achieved.