Cell C fibre, please dont sign up yet wouldve helped

Cell C Fibre What an absolute JOKE!!!!

Today marks 2 months since ive signed up. The day i signed up i first made sure , both on the website and with the call centre agent that my complex was indeed covered by their fibre. At first it was a dream dealing with them, had a friendly representative that guided me perfectly through all the steps. Then i paid. Oops As previously stated its been 2 months today. No internet. I cancelled my previous provider the same day as i was promised a speedy turn around time. Then came the issues... "Good morning JP I contacted SADV yesterday after our conversation and they said they would call you. I’m just wondering if they got in contact with you to advise about the installation." That was the 9th of JANUARY Lies!!!!! "I just spoke to them once again and they have not provided with feedback from the project manager and I should call back again this Friday, 18th.

However they do say that the area will be going live but no date is available as of yet. Secondly, we are going to place an order for you in the meantime on Friday." This was on the 14th OF January

"Good day JP

Thank you sir, today was a better day.

I called SADV and they say that your area is still under a feasibility check, which means it is not ready for installations yet.

They have not provided a date as yet but I’ll keep following up on the matter for you.

Kind Regards" This was sent to me on the 21 st of January, over a month after i signed up, and 12 daysafter they said that it would be done soon.

February the 1 st i contacted them again. Asking what the hold the hold up is and i was told that they would follow up.

Then... silence... i havent heard back from anyone yet, after numerous calls and emails.

So im just wondering at this stage, does Cell C really care this little about their customers (i feel im a customer since i paid my subscription on the 12th of December) Or am i an unlucky individual? If this is how im treated as a new customer in the honeymoon phase, how will their service deteriorate over time?

Honestly dont know how to put into words the frustration level im currently at.